Orbitron Resolve ITSM: A service desk that knows the device behind every request.

Employees open requests in a self-service portal, technicians resolve them with governed actions on the affected system and close with verification.

Capabilities

What Orbitron Resolve ITSM does

Employees open and follow requests without calling the desk.

Technician queues, team assignment and case lifecycle.

SLA timers, work views and operational reports.

The affected asset, its inventory and alerts are part of the case.

Run approved diagnostics and fixes from the case, with remote tools when needed.

Confirm the fix before the case is closed.

Built from Orbitron modules

Every Orbitron product is a set of platform modules on the same agent. Products you add later reuse the modules you already have.

Optional add-ons

Licensing

Per technician. Employee portal users are unlimited.

Annual subscription, priced for your environment. Products bought together share the modules they have in common.

Included with every subscription

Book a demo and we will show it on infrastructure like yours.